In brief
Haidilao, China's leading hotpot chain, is compensating over 4,000 customers after a viral video showed two teenagers urinating in a hotpot broth at a Shanghai location. The teens, who were intoxicated, were detained by police, and the chain has offered refunds and additional compensation to patrons who visited during the incident.
Haidilao, the popular Chinese hotpot chain, is in the spotlight after a shocking incident at one of its Shanghai locations. A disturbing video surfaced showing two intoxicated teenagers urinating into a hotpot broth while dining in a private room. In response to the outcry, Haidilao has decided to compensate over 4,000 customers who dined at that branch between February 24 and March 8. The company will offer a full refund along with cash compensation amounting to ten times the original bill for affected diners. While the staff on duty at the time failed to intervene, Haidilao has taken steps to disinfect all hotpot equipment and utensils, ensuring customer safety moving forward. Haidilao, known for its unique dining experience and excellent customer service, operates over a thousand restaurants globally. The chain aims to maintain its reputation as a family-friendly environment amidst this unfortunate incident, which has certainly caught the attention of social media and the public.
